I must applaud the Learning and Performance Institute and in particular those involved in planning this years Learning Live. For the first time that I have personally seen in the UK, an L&D conference (outside of the academic world) has asked people to submit proposal for available speaking slots, I believe this is a fantastic way of surfacing those ‘hidden’ stories and allowing ‘new’ people to gain exposure, let’s hope that other conferences follow suit in the future.
I submitted a number of proposal and have been fortunate in gaining a speaking slot, here’s the official blurb
Session: ‘Compliance Training – From Course to Campaign!’
Compliance training is often seen by many L&D practitioners as a ‘thorn in their side’; a necessary evil that despite their best efforts, remains low-down on most learners list of things to concern themselves about. If this applies to you and/or your organisation and you’d like to ?nd out how to take a signi?cant step change in the delivery of your compliance training, then this session is for you! Craig Taylor will guide you through his journey in turning compliance training from a selection of stand-alone courses to a series of ongoing campaigns. He’ll share his background thinking, hints and tips to obtain that critical ‘buy in’ from stakeholders and the research to back up his campaign approach along with those all important ‘lessons learnt’; AKA the bits that Craig got wrong!
Session Objective 1: Why the move from course to campaign? Session Objective 2: How to obtain that all important ‘buy in’ from stakeholders Session Objective 3: How to ask for what you want from external agencies. Session Objective 4: Why you might consider a campaign for a campaign. Session Objective 5: Share Craig’s lessons learnt
The LPI have also been asking speakers to promote/give an insight/’flip’ their session by using Social Media, multimedia etc in advance of the event. I think this is, in principle, a fantastic idea, but one that is not without it’s problems, which I have blogged about previously.
I’ve used a few approaches to promote / prepare people for my session.
I used Vine for the first time, to ask some ‘leading’ questions to hopefully encourage people to attend my session (I can definitely see Vine vids being a part of a wider campaign)
I used Powtoon to create an animation, again offering a WIIFM for anybody still undecided as to which session to attend.
I also experimented with SMS text messaging ahead of the session, why not get involved with my experiment? (details in tweet below)
I’ve been tinkering with text messaging as part of my pre #LearningLive campaign. Wanna take a look? Text learninglive to 07462251335
— Craig Taylor (@CraigTaylor74) August 23, 2013
I’m not planning on creating any ‘new’ marketing material, but there’s still the best part of 3 weeks to the event…. so who knows?
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There’s been a great desk of chatter recently about compliance training. Actually, maybe it’s no more than usual, perhaps I’m just sensitive to it at the moment.
Why so?
Well because since the beginning of 2013 I have been working to revamp our mandatory compliance training offering from 2 perspectives
1. Is the content technically correct (fear naught Dear Reader, I’m passing the buck on this one to the SME)
2. Is the method and media we are using the most likely to positively effect behavioural change (this is where I swing into action!)
Our current mandatory training is offered via traditional ‘click-next, self-paced’ eLearning delivered via our LMS and covers the following subjects
Data MattersManual HandlingDisplay Screen Equipment (DSE) awarenessRisk AssessmentHealth & Safety (H&S) InductionDiversity (I’m still arguing the toss as to whether Diversity training is mandatory or not and I have some interesting researched kindly surfaced by Donald Clark that suggests even if it is, that it’s not proven to effect any positive change)Financial Crime PreventionPrivacy and ConfidentialityTreating Customers Fairly (TCF)
My plan is to adopt a campaign not course approach for each of these subjects, which (in my head) seems a logical and effective thing to do, all I have to do is convince the compliance department….
…. and you know what….
I have!!!
Keep on reading this series of posts to discover how I managed to get the SMEs/sponsors buy in, ascertain what we wanted, engaged with suppliers and (in the fullness of time) the end result!
…. Actually following today’s eLN event ‘Innovation in Compliance Training’ maybe it isn’t an oxymoron!
I’d had really been looking forward to this particular event as my organisation is heavily regulated and delivers a great deal of compliance training; to that end I was really keen to discover how other organisations and Instructional Designers have gone about dealing with the dry, uninspiring beast that is Compliance Training. I was so excited about the potential of the event that I invited my organisations Health & Safety Manager along, which he duly accepted… now the event had to deliver….
The day kicked as usual with @RobHubbard welcoming everybody and we were swiftly into the 1st session…
Creating a successful compliance culture – Viv Cole
This was a great intro session for many reasons, not least of which was that it was a group discussion exercise (so it got us all talking, first thing in the morning) on the subject of our thoughts and opinions on a compliance culture/training. Our particular table recognised the need for a lot of the Compliance Training that goes on, however a consistent thread of discussion was the fact that a lot of organisations adopt a ‘carpet bombing’ approach to compliance training. There was even an example of a financial sector organisation forcing there groundsmen to undertake basic FSA training; talk about ‘LARGE hand, small map’! I was pleased to explain that in my organisation there are only 2 x events that every employee has to undertake:
Fire SafetyDisplay Screen Equipment Awareness
and that we have adopted an Assess-Train-Assess approach to many of the other compliance events that we deliver, meaning that an individuals competence (or lack of) is the driver for refresher training as opposed to a refresher period expiring. This was something that I had hoped to deliver a Pecha Kucha on at today’s event, but circumstances unfortunately prevented me from doing so.
Viv then went on to share a list with us of the crucial ingredients to a successful compliance that had been created during a round table event with a number of compliance managers earlier this year list:
Leaders walking the walkclear responsibilitymandatory inductionregular updatesconsequence of non-complianceautomation of chasing mechanisms2-way relationshipalignment to business drivers
Stephanie Dedhar -User focused design to deliver gold-standard compliance training
I had been looking forward to Stephanie’s session in particular, as we had been tweeting in the run-up to the event and I was really intrigued as to how she was going to incorporate the Wordle that she had been requesting words from via Twitter.
What she did, which I thought was a really clever idea (and one that I intend to steal in the near future) was to use the responses from eLN members as a TNA tool to determine the content of her session, and here she is in full swing…
Stephanie extolled a 3 stage principle of:
Making the learners careShowing them that it mattersHelping them to live it
Like any good speaker, she inspired me to look into a few of her ideas in greater detail/implement a few actions on my return to work; they were:
Review this YouTube video on typographyAsk our Compliance department to provide facts and figures on fire-related incidents and Display Screen Equipment related injuries. This data would be broadcast over our info-screens to (hopefully) make the learners ‘care’.Review Stephanie’s award-winning piece of compliance elearning (Stephanie has subsequently informed me that she is no longer able to provide access to the content itself, but has directed me here)
Laura Overton – How the recession has impacted elearning
Laura Overton then took to the mic, to launch the Towards Maturity Learning Technology Benchmark 2010. Given that these were the results of an in-depth survey, there was a lot of data which would not be done justice by my Blog, so why don’t you mosey on down to the the Towards Maturity website and have a look at the report yourself? What really surprised me was that the use of Virtual Classrooms was reported as dropping compared to the previous benchmark??? How come? Surely in the ‘greener’, more cost-focussed world are living in, the uptake of tools such as this would be on the increase? Maybe @barrysampson’s tweet hit the nail on the head?
My action planning point from this session is actually a carry-over from a conversation with Laura at WOLCE and that is to:
Take part in a Beta test of the 24/7 online tool that Towards Maturity are developing.
Clive Shepherd – Competency or Compliance?
@cliveshepherd started off by regaling a tale of some time that he had spent in Uganda (which has been, and still is still considered as a risk-area) which had been preceded by a piece of understandably necessary elearning. The point that Clive was making was that the moment he was told it was MANDATORY, he became turned off to it.
To use Clive’s own words “we are the keepers of our brains, if we put ourselves of the learning itself then there is little if any chance of it happening“. This struck a real chord with me as my organisation does make many pieces of learning MANDATORY, now given that a significant % of our learning activities are H&S related, then perhaps this is inescapable, but for me there was a tie-in to what Stephanie had said about making the learner ‘care‘ about undertaking the learner.
Clive mentioned the great Blog post by @shackletonjones on the Affective Context Model. I’ve seen/read this blog post a few times and I get something different from it each time; it’s definitely worth a view, or 2, or 3….
Action planning points from this?
Review the Affective Context model blog (again)Consider a coloured hue with a photo to reinforce the context of the image (I spotted Clive has done this with a couple of images taken of him sitting at his PC)
Holborn Bars once again came up trumps with the lunch and we were back in for the Pecha Kucha 2010 final between Phil Green, Tony Frascina and Matt Brewer with Matt Brewer walking away with a Kindle for his efforts, which I hope he will be donating to his daughter, given her efforts in producing the images for his Pecha Kucha
Peter Phillips – Zzzzzzz Wakey Wakey, compliance doesn’t need to be boring.
Peter took us on something of a whirlwind tour of good and bad elearning design. He reminded us how easy it was to write bad multiple choice questions and how quickly you could fall into the trap of just designing ‘click next’ type elearning – in fact he showed us an example where the learner had to undertake 41 (no that isn’t a typo) consecutive mouse clicks to progress!!!
Peter referenced @CatMoores work a number of times, in particular her ‘Dump the Drone’ blog post
And Tom Kuhlmanns work in relation to do we really need instructions on how to use an elearning course?
He also showed us some great examples of engaging, emotionally charged elearning in these 2 examples
What really struck home for me though was his statement “good learning is good learning, regardless of the ‘e’” – and I do believe he’s right!
It was during the ensuing comfort break, that I had a quick chat with @larshyland who came up with a great phrase “think campaign, not course“. Great point Lars, and with my organisation now having a graphic designer and TV film/production crew, this is something that I will look to leverage in the future.
What am I planning to do with this sessions content?
Critically review the multiple choice assessments within the elearning I have produced
Donald Clarke – Compliance or Compliant?
Last up before the mad-dash for the tube was Donald Clarke who opened up by saying that he had no issues with the H&S related compliance training that took place, but it was the ‘Equality and Diversity’ type compliance training that he took issue with. Donald referenced several pieces of US research that disproved any benefit from undertaking such learning activities and came out with a fantastic soundbite
“The plural of anecdote is……. ‘not data’”
He also described the simple social media policy that the Channel 4 head implemented which went a little something like “Don’t be a dick!” – he then compared this to the tomes of rules that the BBC had produced, interestingly my organisation is considering implementing a Social Media, I wonder which approach model they will use
As previously mentioned I had taken my H&S Manager with me and I was really encouraged by his positive comments throughout the day and the vision and ideas that he had already started to formulate for the future.
There wasn’t much Tweeting going on throughout the day (which always surprises me, given the nature of these events), but for those of you who are interested here is the TweetDoc.
As always, the informal conversations that took place during the day were just as valuable as the formal sessions so I would like to thank everybody who contributed to an excellent day in whatever way. – Cheers!
Before viewing this webcast, please fill in all required form fields (*) Please select one United States Canada Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo Congo, Democratic Republic Cook Islands Costa Rica Croatia (Hrvatska) Cuba Cyprus Czech Republic Czechoslovakia (former) Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France France, Metropolitan French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles Neutral Zone New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda S. Georgia and S. Sandwich Isls. Saint Kitts and Nevis Saint Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia (Slovak Republic) Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St. Helena St. Pierre and Miquelon Sudan Suriname Svalbard & Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom Uruguay US Minor Outlying Islands USSR (former) Uzbekistan Vanuatu Vatican City Venezuela Viet Nam Virgin Islands (U.S.) Wallis and Futuna Islands Western Sahara Yemen Yugoslavia (former) Zaire Zambia Zimbabwe Please select one Less than 9 10 to 49 50 to 99 100 to 249 250 to 499 500 to 999 1,000 to 4,999 5,000 to 9,999 Larger than 10,000 Please select one Agriculture & Forestry Automotive Biotechnology & Pharmaceuticals Business Services Construction Consulting Consumer Products & Services Distribution Education Electronics Energy & Utilities Equipment Financial Services Food & Beverage Government Healthcare & Medical Information Technology Insurance Manufacturing Marketing, Media & Entertainment Non-Profit Printing & Publishing Real Estate Retail Software Telecommunications, Communications & Data Services Transportation & Distribution Travel, Hospitality & Recreation VAR/VAD Other Please select one CEO, COO, CFO, CMO, Pres, GM CIO, CTO, CKO, CSO, Technical VP IT/IS Director IT/IS Manager IT/IS Network Administrator IT/IS Database Administrator IT/IS Professional/Admin/Staff Programmer/Developer - Software Programmer/Developer - Web Sales VP/Director Sales Manager Sales Professional Marketing VP/Director Marketing Manager Marketing Professional Business Operations VP/Director/Manager Business Operations Administrator HR VP/Director/Manager HR Professional/Educator/Trainer Finance VP/Director/Manager Finance Analyst Finance Accounting/Controller Consultant Legal Student/Education Professional By submitting this form, you consent to our privacy policy and agree to receive relevant information from the owners of premium content you choose to view on the site. Speaker: Josh Gingold, Ziff Davis The Omnibus Final Rule is now the law of the land as the United States Department of Health and Human Services (HHS) enforces new safeguards for patient privacy under the Health Insurance Portability and Accountability Act (HIPAA). Unfortunately, too many of the businesses most impacted by the new regulations, mostly contractors and subcontractors who handle protected health information, may not have a complete understanding of what it means for them let alone their legal liability.
Ziff Davis and Toolbox.com are proud to present The Top Five Considerations for Omnibus Final Rule Compliance, a live an interactive webinar on what's most important to protect your business and stay out of trouble.
• Gain a better understanding of the main provisions and why it may be the most important change in HIPAA's 15 years of existence • Find out if you're at risk and how to accurately assess the steps that must be taken to ensure compliance • Learn how to practically apply the Omnibus Final Rule to your business and stay informed on the latest HIPAA developments
Before viewing this webcast, please fill in all required form fields (*) Please select one United States Canada Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo Congo, Democratic Republic Cook Islands Costa Rica Croatia (Hrvatska) Cuba Cyprus Czech Republic Czechoslovakia (former) Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France France, Metropolitan French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles Neutral Zone New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda S. Georgia and S. Sandwich Isls. Saint Kitts and Nevis Saint Lucia Saint Vincent & the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia (Slovak Republic) Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St. Helena St. Pierre and Miquelon Sudan Suriname Svalbard & Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom Uruguay US Minor Outlying Islands USSR (former) Uzbekistan Vanuatu Vatican City Venezuela Viet Nam Virgin Islands (U.S.) Wallis and Futuna Islands Western Sahara Yemen Yugoslavia (former) Zaire Zambia Zimbabwe Please select one Less than 9 10 to 49 50 to 99 100 to 249 250 to 499 500 to 999 1,000 to 4,999 5,000 to 9,999 Larger than 10,000 Please select one CEO, COO, CFO, CMO, Pres, GM CIO, CTO, CKO, CSO, Technical VP IT/IS Director IT/IS Manager IT/IS Network Administrator IT/IS Database Administrator IT/IS Professional/Admin/Staff Programmer/Developer - Software Programmer/Developer - Web Sales VP/Director Sales Manager Sales Professional Marketing VP/Director Marketing Manager Marketing Professional Business Operations VP/Director/Manager Business Operations Administrator HR VP/Director/Manager HR Professional/Educator/Trainer Finance VP/Director/Manager Finance Analyst Finance Accounting/Controller Consultant Legal Student/Education Professional By submitting this form, you consent to our privacy policy and agree to receive relevant information from the owners of premium content you choose to view on the site. Speaker: Chris Dawson, Consultant Ross Leo, Instructor, Training-HIPAA.net Many health care providers are now scrambling to ensure compliance with new HIPAA rules on how private patient information is shared with business associates and vendors. In some cases, health care organizations may not even recognize exactly which of these partnerships must be covered by business associate agreements (BAAs), let alone how to ensure they’re not in violation of the Omnibus rule that took effect in September. Understanding the new rule is one thing, but properly written and executed BAAs may be necessary for HIPAA compliance and can help in establishing accountability, if they are applied appropriately. For many, the biggest question now is how and when to use a BAA in the first place.
Ziff Davis is proud to present "Ensuring HIPAA Compliance with a Business Associate Agreement (BAA)," a live and interactive webinar on one of the most important aspects of the new Omnibus rule and what it means for health care providers.
What You Will Learn: • Gain a better understanding of the Omnibus rule and why many say it’s the most important change to HIPAA in over a decade • Discover how to properly evaluate business partnerships and determine which ones should be covered by a complete BAA • Learn what should be covered by a BAA to ensure compliance and also protect confidential information that the new rule is intended to cover
My action planning point from this session is actually a carry-over from a conversation with Laura at WOLCE and that is to:
